Executive Team

Just as our properties have won numerous awards, our executive leadership team has also been recognized for industry excellence. With years of experience and a focus on building something remarkable at every turn, our leadership team brings a long-term vision to Pillar Properties.

Senior Vice President of Multifamily Operations
Diana Norbury

Diana Norbury is responsible for Pillar Properties multifamily portfolio with a focus on operational and financial performance. Her passion lies in combining superior talent management with technology and innovative solutions to create the best possible resident experience. Since joining Pillar, her focus and efforts have encompassed the refinement of revenue management and business intelligence practices, talent management and education, operational systems implementation and training, lease-up and marketing strategies and the development of company policies and procedures for the growing portfolio. The superior team she has assembled at Pillar Properties speaks to her strength in attracting and retaining talent and mentoring them into future leaders.

With over 18 years of experience, her tenure includes portfolio management of multifamily rental communities and condominiums in a number of markets throughout the U.S. She is also an IREM Certified Property Manager, serving on the local chapter's executive council as Vice President of Education as well as serving as a member at large on the National Education and Product Knowledge Committee. IREM honored Norbury by naming her the 2018 CPM of the Year.

Norbury holds a B.S. in Management from the Georgia Institute of Technology with a minor in Organizational Psychology and Marketing.

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Senior Vice President of Multifamily Operations
Diana Norbury

Diana Norbury is responsible for Pillar Properties multifamily portfolio with a focus on operational and financial performance. Her passion lies in combining superior talent management with technology and innovative solutions to create the best possible resident experience. Since joining Pillar, her focus and efforts have encompassed the refinement of revenue management and business intelligence practices, talent management and education, operational systems implementation and training, lease-up and marketing strategies and the development of company policies and procedures for the growing portfolio. The superior team she has assembled at Pillar Properties speaks to her strength in attracting and retaining talent and mentoring them into future leaders.

With over 18 years of experience, her tenure includes portfolio management of multifamily rental communities and condominiums in a number of markets throughout the U.S. She is also an IREM Certified Property Manager, serving on the local chapter's executive council as Vice President of Education as well as serving as a member at large on the National Education and Product Knowledge Committee. IREM honored Norbury by naming her the 2018 CPM of the Year.

Norbury holds a B.S. in Management from the Georgia Institute of Technology with a minor in Organizational Psychology and Marketing.

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Senior Vice President of Development and Maintenance Operations
Scott Haines

Scott Haines is responsible for the oversight of all construction and development for both Pillar Properties and sister company Merrill Gardens. In the past 12 years he has overseen the construction and development of over 30 new projects totaling in excess of one billion dollars. Haines leads the teams from development through construction at each of these projects, managing the architects, consultants and contractors throughout the duration of every phase of construction up to delivery. He is also responsible for setting the direction and leading Pillar’s in-house development and construction managers.

Haines oversees and manages all plant operations for the existing Pillar Properties portfolio, including residential, retail and office space. He is also responsible for managing all capital improvement processes for the portfolio. Haines developed an aggressive maintenance program for all Pillar Properties teams with the goal of providing service to residents as quickly as possible. As a result, his property teams have been ranked best in the country by SatisFacts for six years in a row based on resident feedback.

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Senior Vice President of Development and Maintenance Operations
Scott Haines

Scott Haines is responsible for the oversight of all construction and development for both Pillar Properties and sister company Merrill Gardens. In the past 12 years he has overseen the construction and development of over 30 new projects totaling in excess of one billion dollars. Haines leads the teams from development through construction at each of these projects, managing the architects, consultants and contractors throughout the duration of every phase of construction up to delivery. He is also responsible for setting the direction and leading Pillar’s in-house development and construction managers.

Haines oversees and manages all plant operations for the existing Pillar Properties portfolio, including residential, retail and office space. He is also responsible for managing all capital improvement processes for the portfolio. Haines developed an aggressive maintenance program for all Pillar Properties teams with the goal of providing service to residents as quickly as possible. As a result, his property teams have been ranked best in the country by SatisFacts for six years in a row based on resident feedback.

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